At Plus Size Fits, we celebrate every curve with confidence and care. Our goal is to make your shopping experience as seamless as possible, from the moment you place your order to when it arrives at your doorstep. Please review our shipping and returns policies below.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to serve our curvy queens worldwide:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipping
  • Free Shipping (Orders $50+):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipping

Note: Delivery times may vary during peak seasons or due to customs processing. We currently ship worldwide except to some Asian countries and remote areas.

Easy Returns & Exchanges

We want you to love every piece you order from us. If something isn’t quite right, we offer a simple return and exchange process within 15 days of delivery.

Key Points at a Glance

  • 15-day return window from delivery date
  • Items must be unworn, unwashed, with tags attached
  • Original packaging required
  • Free exchanges for size/style changes
  • Refunds issued to original payment method

Our 4-Step Return Process

  1. Initiate Your Request
    Email us at [email protected] within 15 days of receiving your order with:
    • Your order number
    • Item(s) you wish to return/exchange
    • Reason for return/exchange
    • Whether you prefer a refund or exchange
  2. Receive Authorization
    Within 2 business days, we’ll email you:
    • Return authorization number
    • Return shipping address
    • Special instructions if applicable
  3. Ship Your Return
    Package items securely in original packaging with all tags attached. Include the original packing slip or order confirmation copy.

    Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping method.

  4. Processing Your Request
    Once we receive and inspect your return (typically within 3-5 business days after arrival):
    • Exchanges: Your new items will ship within 2 business days
    • Refunds: Processed to your original payment method within 5-7 business days

Refund Details

Refunds will be issued to your original payment method:

  • Credit/Debit Cards: 5-7 business days after processing (timing depends on your bank)
  • PayPal: 3-5 business days after processing

Note: Original shipping fees are non-refundable unless the return is due to our error.

Non-Returnable Items

For hygiene reasons, these items cannot be returned or exchanged unless defective:

  • Plus Size Garters & Panties
  • Plus Size Hosiery (if packaging has been opened)

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the issue. We’ll arrange for a free replacement or refund.

International Returns

Customers outside the U.S. are responsible for:

  • All return shipping costs
  • Any customs fees or import taxes

We cannot mark returned items as “gifts” or declare a lower value.

Need Help?

Our customer service team is here to assist you with any questions about shipping, returns or exchanges.

Contact us at:
Email: [email protected]
Mail: Plus Size Fits Sales Store, 2235 Heron Way, Portland, US 97232

We typically respond within 1-2 business days.

Thank you for shopping with Plus Size Fits, where we celebrate every curve with confidence and care!