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At Plus Size Fits, we want every curvy queen to feel confident in their purchase. While we strive to provide the perfect fit through our detailed sizing guides, we understand that sometimes returns or exchanges are necessary. Please review our policy below to ensure a smooth process.

Key Points at a Glance

  • 15-day return window from delivery date
  • Items must be unworn, unwashed, with tags attached
  • Original packaging required
  • Free exchanges for size/style changes
  • Refunds issued to original payment method

Our Return & Exchange Process

Step 1: Initiate Your Request

Within 15 days of receiving your order, email us at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return/exchange
  • Whether you prefer a refund or exchange
Email Template: Subject: Return/Exchange Request – Order #[Your Order Number] Dear Plus Size Fits Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Items for return/exchange: – [Product Name] in [Size/Color] – [Product Name] in [Size/Color] Reason: [Please specify – size issue, style preference, etc.] I would prefer: [Refund to original payment method / Exchange for [new product details]] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Authorization

Within 2 business days, our team will email you:

  • Return authorization number
  • Return shipping address
  • Special instructions if applicable

Step 3: Ship Your Return

Package your items securely in their original packaging with all tags attached. Include the original packing slip or a copy of your order confirmation.

Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping method as we cannot be responsible for lost return packages.

Step 4: Processing Your Request

Once we receive and inspect your return (typically within 3-5 business days after arrival):

  • Exchanges: Your new items will be shipped within 2 business days
  • Refunds: Will be processed to your original payment method within 5-7 business days

Refund Details

Refunds will be issued to your original payment method:

  • Credit/Debit Cards: 5-7 business days after processing (timing depends on your bank)
  • PayPal: 3-5 business days after processing

Note: Original shipping fees are non-refundable unless the return is due to our error.

Non-Returnable Items

For hygiene reasons, the following items cannot be returned or exchanged unless defective:

  • Plus Size Garters & Panties
  • Plus Size Hosiery (if packaging has been opened)

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the issue. We’ll arrange for a free replacement or refund.

International Returns

Customers outside the U.S. are responsible for:

  • All return shipping costs
  • Any customs fees or import taxes

We cannot mark returned items as “gifts” or declare a lower value.

Need Help?

Our customer service team is here to assist you with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Mail: Plus Size Fits Sales Store, 2235 Heron Way, Portland, US 97232

We typically respond within 1-2 business days.

Thank you for shopping with Plus Size Fits, where we celebrate every curve with confidence and care!